1. Website Use

You may use this website for lawful business and informational purposes. You agree not to:

• use the website for unlawful, fraudulent, or harmful activities;
• attempt to gain unauthorized access to the website, accounts, systems, or connected services;
• interfere with the operation or security of the website;
• copy, scrape, reproduce, republish, or commercially exploit website content without permission;
• upload malicious code, viruses, or other harmful material;
• impersonate another person or business;
• use the website or services in a way that violates the rights of another person or organization.

We may restrict or suspend access to the website if we reasonably believe these Terms have been violated. We may also update, modify, suspend, or discontinue parts of the website at any time.

2. Services

The Purple Pipeline provides GoHighLevel-related systems and operations services for businesses, including virtual assistant agencies. Services may include:

• GoHighLevel startup setup;
• CRM and sales systems;
• applicant tracking and recruitment workflows;
• client onboarding systems;
• VA onboarding and pre-deployment workflows;
• placement and client follow-up systems;
• workflow automation;
• forms, funnels, calendars, pipelines, and related configuration;
• connected operations builds;
• system reviews and health checks;
• consulting;
• subscription-based access to Purple Pipeline software or platform services;
• documentation, training, and post-launch support.

The exact services provided for a custom project will be described in the applicable proposal, scope of work, order form, invoice, agreement, or other written project documentation. If a project-specific agreement conflicts with these general website Terms, the project-specific agreement will control for that project.

3. Purple Pipeline Platform and SaaS Services

Certain Purple Pipeline offerings may provide access to software powered by GoHighLevel or other third-party technology providers. Your subscription gives you access to the features included in the plan you purchase. Unless expressly stated otherwise, a software subscription does not include unlimited custom configuration, consulting, workflow design, implementation, migration, or ongoing account management. Those services may be purchased separately. You are responsible for reviewing what is included in your selected plan before purchasing. Features may change over time because of platform updates, third-party provider changes, technical requirements, or improvements to the Purple Pipeline service.

4. User Accounts

Some services may require you to create or maintain an account. You are responsible for:

• providing accurate account information;
• keeping your login credentials secure;
• controlling access given to your employees, contractors, or team members;
• promptly notifying us if you believe your account has been compromised;
• ensuring that activity performed through your account complies with these Terms.

You are responsible for activity performed through your account by users you authorize.

5. User Responsibilities

You are responsible for providing the information, access, approvals, content, credentials, and decisions reasonably required for us to perform the agreed services. This may include access to:

• your GoHighLevel account;
• domains and DNS;
• calendars;
• email services;
• payment processors;
• forms or existing workflows;
• third-party applications;
• business information;
• content and branding materials.

You are responsible for ensuring that you have permission to provide us with any information, account access, content, or data you submit. You are also responsible for reviewing and approving your business processes, communications, marketing claims, contracts, privacy practices, regulatory requirements, and other business decisions. The Purple Pipeline does not make recruitment, hiring, legal, compliance, employment, financial, or other professional decisions on your behalf.

6. Client Content and Data

You retain ownership of the business information, data, content, branding, files, and other materials you provide to us. You grant The Purple Pipeline permission to use those materials only as reasonably necessary to provide the requested services. You represent that you have the legal right to provide and use any content you submit. You must not provide content that infringes another person’s intellectual-property, privacy, or other legal rights. Our handling of personal information is also subject to our Privacy Policy.

7. Intellectual Property

Unless otherwise stated, the content on this website and materials created by The Purple Pipeline are owned by or licensed to The Purple Pipeline. This may include:

• website copy;
• branding;
• graphics;
• templates;
• process frameworks;
• documentation;
• training materials;
• workflows;
• system architecture;
• proprietary methods;
• digital resources;
• software configurations;
• written guides.

You may not reproduce, sell, license, distribute, publish, or commercially exploit Purple Pipeline intellectual property without written permission.

Custom Client Deliverables

Ownership and usage rights for custom project deliverables will be described in the applicable project agreement or scope. Unless otherwise agreed in writing, The Purple Pipeline may retain ownership of reusable methods, templates, frameworks, general workflow structures, know-how, and other materials that were not created exclusively for one client. Your confidential business information remains yours.

8. Payments

Prices for services may be shown on the website, in proposals, order forms, invoices, or checkout pages. Website pricing may represent typical ranges and does not guarantee the final price of a custom project. Custom project pricing depends on the agreed scope, complexity, integrations, requirements, and existing system. Payment schedules for custom projects will be stated in the applicable proposal, agreement, or invoice. Unless stated otherwise, payments must be made according to the payment schedule provided before work begins or continues. Failure to make payment when due may result in:

• delayed work;
• suspension of services;
• suspension of platform access;
• withholding of final deliverables;
• termination of the applicable service.

You are responsible for any applicable taxes, transaction fees, or other charges unless specifically stated otherwise.

9. GoHighLevel and Third-Party Usage Costs

Custom implementation pricing does not include a GoHighLevel subscription unless expressly stated. Third-party costs may also include:

• email sending;
• SMS or messaging;
• phone services;
• AI usage;
• domains;
• payment-processing fees;
• premium integrations;
• software subscriptions;
• third-party applications;
• other usage-based services.

These charges may be billed directly by the applicable provider or separately through the platform, depending on the service. You are responsible for reviewing and paying applicable third-party charges.

10. Subscription Billing

If you purchase a recurring Purple Pipeline subscription, the subscription will be billed according to the billing cycle displayed when you purchase. Recurring subscriptions may continue until cancelled. Before purchasing, the applicable checkout page or order form should state:

• the subscription price;
• billing frequency;
• included features;
• any trial period;
• applicable usage charges;
• cancellation terms.

Where required by law, we will provide any additional disclosures required for recurring billing. If pricing changes, we will provide notice where required before the new pricing applies to an existing subscription.

11. Free Trials

Where a free trial is offered, the specific terms of the trial will be displayed when you register. These may include:

• trial duration;
• features included;
• whether payment information is required;
• whether the trial automatically converts to a paid subscription.

Do not state that a trial automatically converts into a paid subscription unless that information is clearly disclosed during signup. You remain responsible for cancelling before the applicable deadline if the signup terms state that the trial converts to a paid subscription.

12. Refund Policy

Custom Services

Because custom implementation work involves time, planning, configuration, and project-specific work, payments for work already performed are generally non-refundable. If a project is cancelled before completion, any refund or remaining balance will depend on:

• the work already completed;
• non-refundable deposits identified in the project agreement;
• third-party costs already incurred;
• the terms of the applicable project agreement.

Any project-specific refund terms stated in a proposal or agreement will take priority over this general policy.

Digital Products

Digital products, templates, downloadable resources, or other immediately accessible digital materials are generally non-refundable once access has been provided, except where required by law.

Subscription Services

Subscription fees already charged are generally non-refundable unless otherwise stated at checkout or required by applicable law. Cancellation stops future renewal according to the applicable cancellation policy.

13. Cancellation

Custom Projects

Either party may request cancellation of a custom project according to the terms of the applicable project agreement. You remain responsible for payment for completed work and any non-cancellable expenses incurred before termination.

Subscriptions

You may cancel a subscription through the cancellation method provided for your account or by contacting us at [email protected]. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period. You may continue using the service until the end of that period unless access is suspended because of a Terms violation or unpaid balance.

14. 30-Day Post-Launch Stabilization

Where included with a custom implementation, the 30-day post-launch stabilization period covers genuine issues with the agreed system that was delivered. This may include:

• workflow bugs;
• configuration mistakes from the original build;
• automation behavior that does not match the agreed setup;
• minor corrections required for the agreed workflow to operate as intended;
• reasonable questions about using the delivered system.

Stabilization does not include:

• new workflows;
• new business processes;
• major scope changes;
• additional integrations;
• redesigns;
• new features not included in the agreed implementation.

15. Third-Party Services

The Purple Pipeline may use, integrate with, recommend, or depend on third-party products and services. These may include GoHighLevel, Google, Meta, Stripe, email providers, SMS providers, domain registrars, payment processors, and other software platforms. Third-party services are governed by their own:

• terms of service;
• privacy policies;
• pricing;
• availability;
• technical limitations.

We do not control third-party platforms and cannot guarantee that they will remain available, maintain particular features, or operate without interruption. The Purple Pipeline is not responsible for outages, pricing changes, account restrictions, technical failures, policy changes, or other actions caused by a third-party provider. Where appropriate, we may help identify or troubleshoot an issue, but we cannot control the third-party service itself.

16. Affiliate and Referral Links

Some links on this website may be affiliate or referral links. If you purchase or subscribe through one of these links, The Purple Pipeline may receive a commission or referral benefit at no additional cost to you. An affiliate relationship does not change the price you pay unless specifically stated. Recommendations are not guarantees that a third-party service will meet every business requirement.

17. No Guaranteed Results

The Purple Pipeline provides systems, technology, configuration, consulting, and operational support. We do not guarantee specific:

• revenue;
• sales;
• lead volume;
• conversion rates;
• applicant volume;
• placements;
• client retention;
• cost savings;
• time savings;
• business growth.

Results depend on many factors outside our control, including your offer, team, execution, traffic, market, pricing, sales process, recruitment practices, customer service, and use of the system. Any examples, estimates, calculators, case studies, or past results are provided for informational purposes and should not be treated as guaranteed future results.

18. Availability and Technical Performance

We aim to provide reliable services, but no website, software platform, integration, or automation can be guaranteed to operate without interruption. Temporary interruptions may result from:

• maintenance;
• internet outages;
• platform updates;
• third-party failures;
• API changes;
• security measures;
• technical errors;
• circumstances outside our control.

We may need to modify configurations or workflows when third-party platforms change their functionality.

19. Limitation of Liability

To the fullest extent permitted by applicable law, The Purple Pipeline will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. This includes, where permitted by law, losses relating to:

• lost profits;
• lost revenue;
• lost business opportunities;
• lost data;
• third-party outages;
• interrupted communications;
• missed appointments;
• failed integrations;
• decisions made using information from the platform.

To the extent liability cannot legally be excluded, The Purple Pipeline’s total liability relating to a particular paid service will not exceed the amount you paid to The Purple Pipeline for that service during the period giving rise to the claim, unless applicable law requires otherwise. Nothing in these Terms excludes liability that cannot legally be excluded.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold The Purple Pipeline harmless from third-party claims arising from:

• your unlawful use of the services;
• content or data you provide;
• your violation of another party’s rights;
• your violation of these Terms;
• your misuse of the platform;
• business activities conducted through your account.

21. Suspension or Termination

We may suspend or terminate access to a service if:

• payment remains overdue;
• you materially violate these Terms;
• your use creates a security or legal risk;
• you misuse the service;
• continuing the service would require us to violate applicable law or a third-party provider’s terms.

Where reasonable, we will attempt to notify you before suspension or termination.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• our services;
• pricing structures;
• third-party platforms;
• legal requirements;
• business practices.

The updated version will be posted on this page with a revised “Last Updated” date. Where legally required, we will provide additional notice before material changes take effect. Your continued use of the website or services after updated Terms become effective constitutes acceptance of the revised Terms, where permitted by law.

23. Governing Law

These Terms will be governed by the laws of the Philippines, without regard to conflict-of-law principles. Any disputes will be handled in the courts or dispute-resolution forum specified in the applicable agreement or otherwise permitted under applicable law.

24. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

25. Entire Agreement

These Terms, together with any applicable:

• Privacy Policy;
• proposal;
• scope of work;
• service agreement;
• order form;
• invoice terms;
• subscription terms;

form the agreement governing your use of the relevant Purple Pipeline service. Where a specific written agreement contains different terms, that agreement will control for the service covered by it.

26. Contact Information

If you have questions about these Terms, please contact: The Purple Pipeline Operated by Belle Rubi Email: [email protected] Website: thepurplepipeline.com